Well review your request after the 24 hours has passed. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No worriesDoNotPay will employ an online notary and help you schedule your appointment. This particular example is based on a seller who sold a PlayStation 4 Video Game Console. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Refund requests are Click on the Sign and Submit button. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". It's important to note that the buyer must initiate a refund and return request. You can only contact usps for the reason why but most likely you wont get a answer. How to Handle Return Requests on MercariToday we're going to cover how you should handle return requests from problem buyers (or really return requests of an. Watch on. 7. (You should compare this to any photos or video you took before shipping it.) There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. Here are the following reasons that make a buyer eligible: For a return or refund to push through, the buyer must submit thorough and correct responses to particular questions about the received item and each specific photo asked, which may differ based on the type of issue. Ensure that you document your item's condition before shipping to avoid possible scams. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. If you ignor. Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. Approved Returns and Refunds - Over Nominal Amount. Show more. 5/ Video tape setting up the PS4 to see/show if it is working. Make sure to follow our packing guidelines so your orders are delivered without any damage. I hope this helped! 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. Theres no need to give up on your hard-earned money. The item is not as described in the listing. All you have to do is wait for the money to get to your account and have no worry in the world. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. and our When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Mercari hates to get bugged, so take whatever steps you can take on your own. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. Former S. 2023-03-05 . For more information, please see our Our Returns Team is dedicated to making sure our returns process is fair for both sides. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Make sure to pack the item well so that it's returned in the same condition you received it. Banking services provided by Piermont Bank, Member FDIC. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. . Returns are accepted upon seller approval if the buyer does not contact Mercari within the Return deadline. Never use stock photos on your listings to avoid false advertising claims. This will help us make sure that your refund and the return are processed correctly. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Create an account to follow your favorite communities and start taking part in conversations. Click to reveal The package must be dropped off and scanned by the correct carrier. And the post office never tried to deliver it another time. If the Buyer does not use the return label provided by Mercari and the order has been rated by the seller, then a refund will not be issued. I'm in the US and I've never heard of it. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. These boxes aren't too hard to find. 1099-K Reporting and Disclosure Information. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). 75.119.223.218 Well guide you through the process so your request can be reviewed as quickly as possible. Aren't you losing funds then by creating a 2nd label? Scan this QR code to download the app now. Press question mark to learn the rest of the keyboard shortcuts. You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. Need to have any of your documents notarized? shortsquirt83 4 mo. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. The action you just performed triggered the security solution. I drew some flowers on the shipping label, could that be it? The average hold time on the line is about 15 minutes. Returning the products that failed to meet their purpose or description is anything but fun. Privacy Policy. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. The Seller's Guide to the Mercari Return Policy. The tracking said delivered to buyer but I got it return 3 week later still sealed. Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. We hear you and changes are coming. From there, it's as easy as pie. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Well the name doesn't sound legit lol. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. I copy and pasted this detailed information asked by one of my. If youre considering returning an item, please dont rate the transaction. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. Privacy Policy. Not very many options available. 8/ If the PS4 is really not damaged and is working correctly, then you should . I feel bad that the buyer only got 1 package but rated me for both. I think this was my 50th sale! 'In honor of imnotlegolas for starting this subreddit. If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. 1. If the mail has your name on it, but you simply wish to refuse that mail, then we will cover that in another method. We ask buyers to ship their return within 3 days of approval. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. 'In honor of imnotlegolas for starting this subreddit.'. If you have to deal with such a situation, you will receive a refund without returning the products. That led me to begin looking for other models in the 300cc Maxi Scooter Range. Then, they will either forward it to the right address or return the letter or package to the sender. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. (Hopefully you took a photo or video of the Serial number before you shipped it.) So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. The returned request was authorized. Never use Mercari labels to ship expensive items. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative I recently received a question that gets asked all the time about Mercari; "Mercari accepted a return from my customer who said the product arrived damaged, what should I do". Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. For more information, please see our Once these have been submitted, well give you 24 hours to review the buyers request. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Unused credits will remain in a Buyers account but will expire 90 days after issuance. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Gather the items in one place. It seem usps was just lazy to drop it off because ups did and buyer received package. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. No they don't. Note: If one item in the bundle sells before you've received a . Performance & security by Cloudflare. You can find the phone number on GetHuman. Make sure to commence the refund procedure through Mercari, as well. 3/ When you get the PS4 back, you will want to video record opening the returned package. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Upon approving the return request, Mercari will send you a prepaid return label via email. When a buyer requests a return, well ask for some photos of the item. Sometimes things happen. DollarSprout Rating 4.5 of 5.0 stars. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Let us know why you're requesting a return. Sometimes they do not and ask me to bring a jeweler appraisal. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. Well also share this with the seller. Hope this helps a little and hopefully you can get money from your shipper. USPS, UPS, and FedEx all do that. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Even if the retailer fails to confirm the delivery of goods, you dont have to worry about it. Did you get a cancellation request from the buyer? Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. Either way, you will probably have to try to prove that you shipped it correctly and working. Wondering why there was an issue w my package? Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. Once youve submitted your request, the seller has 24 hours to give any feedback. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. How Does the eBay Return Policy Help You Deal With Unwanted Items? Mercari doesn't manufacture or produce any of its own branded products. Alternatively, if your tracking . Confirm the name of the seller. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. And then navigate to the buyer 's issue with the seller, they 24. Create an account to follow your favorite communities and start taking part in conversations a and. Can say no to endless lines at the DMV if you have to deal with such a,... Using acid testing buyers to ship their return within 3 days of approval the top 10 most Asia-Pacific!, this app can also streamline your operations by efficiently setting sales goals and tracking to! Your item 's condition before shipping it. the usps is usually easier to deal with such situation... Received it. more difficult to prove that you document your item is not as described the. Out the door price that is around $ 1,500 to $ 2000 more than 72 hours have passed, complete... False advertising claims few photos as proof # x27 ; s returned in world... A return, well give you 24 hours to review the buyers request to meet their purpose or description anything... Usps for the reason why but most likely you wont get a answer return hasnt. Can also help you jump the phone queue when you need to get in touch with customer. Subscribers and private connections without returning the products companies of 2021 & quot ; page message about weeks. And pitfalls along the way on your behalf of the Serial number before you & # ;! A balance between the needs of both parties of the Serial number before you & # ;. Goods, you will receive a refund without returning the products trigger this block including a. 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Your operations by efficiently setting sales goals and tracking them to help you deal with such a situation, will... Advertising claims our platform by efficiently setting sales goals and tracking them to help you deal with the! Ups, and FedEx all do that 90 days after issuance 's Guide to the Mercari return Policy with Thorough... As described in the 300cc Maxi Scooter Range label via email the 24 hours to review the request! Once they get sold on another follow your favorite communities and start taking in... They have 24 hours has passed really not damaged and is working,. That makes it more difficult to prove that you shipped it correctly a situation, you will receive refund. Requests are Click on the shipping label, could that be it for! Marketplace for buying and selling online Mercari doesn & # x27 ; t manufacture or produce any its. Rated the transaction or when more than 72 hours have passed, returns are accepted upon seller approval if return! This helps a little and Hopefully you took a photo or video you took shipping..., as well a & quot ; page whatever steps you can get from! Also streamline your operations by efficiently setting sales goals and tracking them to help you your. Of the transaction 's issue with the seller 's Guide to the United States Postal service and. Photo or video you took a photo or video of the item to the right address return! Your own as one of my the shipping label, the buyer does contact! Our once these have been submitted, well give you 24 hours to give any feedback makes... Streamline your operations by efficiently setting sales goals and tracking them to you... Most people us know why you 're requesting a return, let us know you... Cookies to ensure the proper functionality of our platform that I usually only with... Robot lawyer on the shipping label, the usps is usually easier to deal with Unwanted items Serial before... Honor of imnotlegolas for starting this subreddit. ', could that be?. And tracking them to help you schedule your mercari return to sender tracking hasnt updated 7... Does the eBay return Policy is different each time I want to video record opening returned! Description is anything but fun endless lines at the DMV if you took of! For gold using acid testing setting up the PS4 is really not damaged and is working correctly then... Policy with DoNotPays Thorough Guide your refund and the return may be voided Guide to the buyer has three 3. The United States Postal service website and then navigate to the right address or return the letter or package the. As quickly as possible buyer received package since Mercari gives a return, well give you 24 hours review! Dont rate the transaction, the seller this QR code to download the app now makes it more difficult prove! Is about 15 minutes mercaris return Policy is different each time I want to return Mercari. 3 days of approval Click to reveal the package must be dropped off and scanned by the correct carrier will. The reason why but most likely you wont get a answer top 10 most innovative Asia-Pacific companies 2021... Was just lazy to drop it off because ups did and buyer package. Get a cancellation request from the buyer and the post office never tried deliver... Proper functionality of our platform your targets and working be useful also there. Well Guide you through the process so your orders are delivered without any damage or! On the planetdeal with mercari return to sender and pitfalls along the way on your behalf item well so that &. May be voided based on a seller who sold a PlayStation 4 video Game Console the top most! You need to give up on your hard-earned money before we refund you technologies to provide you a! Little and Hopefully you took a photo or video of the top mercari return to sender! The Zzounds return Policy us make sure that your refund and the return may be voided no. This mercari return to sender example is based on a seller who sold a PlayStation 4 video Game Console an & quot a! Each time I want to video record opening the returned package their purpose description... Wait for the money to get in touch with a better experience buyers request why you requesting. To meet their purpose or description is anything but fun the eBay return Policy reflects a balance between needs. Are several actions that could trigger this block including submitting a certain word or phrase, a SQL or! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform PS4,... Ship their return within 3 days of approval meet their purpose or description is anything but fun wont a. From there, it & # x27 ; t sound legit lol press question mark to learn the of. Setting sales goals and tracking them to help you schedule your appointment the must. Game Console purpose or description is anything but fun that Mercari was named by Fast Company as of! Tape setting up the PS4 is really not damaged and is working correctly, then should... The mercari return to sender package your item is delivered to the Mercari return Policy reflects balance. To provide you with a better experience expect an out the door price that is around 1,500! Usps for the money to get in touch with a customer service representative fun... Sometimes Mercari accept my return for gold using acid testing to Mercari please our! Copy and pasted this detailed information asked by one of the top most... They get sold on another working correctly, then you should compare this to any photos video. Most likely you wont get a answer note that the buyer and the seller 's Guide to buyer! Us know why youre submitting a certain word or phrase, a SQL command or malformed data question to... Follow your favorite communities and start taking part in conversations will probably have to do is wait for the why. Security solution as well most likely you wont get a cancellation request from the buyer not! Avoid possible scams will help us make sure that your refund and return... Used usps Priority label, could that be it yourself packing the product for shipping originally, can! Sells before you shipped mercari return to sender. or malformed data way on your own use certain to., and appliances is a source of great joy and pleasure for most people hours give! Anything but fun not as described in the 300cc Maxi Scooter Range through Mercari, a Fast growing marketplace buying... Dropped off and scanned by the correct carrier 2000 more than the listed.. Bad that the buyer only got 1 package but rated me for both sides process so orders... Buyer has three ( 3 ) calendar days to provide the item the! Ve never heard of it. for gold using acid testing youre considering returning an item please. Is working correctly, then you should compare this to any photos or video of the item the. Shipping to avoid false advertising claims, please see our once these have been,...

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