Why don't you explain to us all what the problem is so we can solve it? What is the average usage of people on your network today? Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. I know you mentioned having a ticket opened. We seem to be having the same issue many others had in November 2020. I've never gone over 700GB in a month, ever. Turn off downloads on data, stream at a lower quality, and turn off auto play too. New comments cannot be posted and votes cannot be cast. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. I have three people working from home so I know how important it is to keep track of data usage. @user_21b3aa I never did get an explanation for Comcast. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. I've never exceeding, then BOOM huge overage! Type your message in the text area that appears at the bottom of the window and hit enter to send. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Look at your own system Xfinity!!!! Please find below the results and my opinions related to this latest encounter with Xfinity. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. In April they billed me an overage of 247GB but the actual billing is for 300GB. No one seems to be able to help but increase to unlimited data this is crazy! Yes, you read that correctly. My data was in the mid 200s now up here 500 [Edited: "Language"]. Xfinity phone and chat are not there for you. This is absolute horrible! Xfinity says we used more data in one day than we usually use in a month. Use a lower setting. They are a customer-initiated sales opportunity for Xfinity. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. Tenorshare 4uKey supports to remove screen time passcode without data loss. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. I found utopia.net in my registry. It started in April. Something wacky is going on here and I really wanna know what the heck is the deal. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. It is hard when you dont have any other choice but then. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Yep, that happened to us too. If you do see one you can pause it to prevent it from accessing your internet services. Xfinity billing is ridiculous. They promised someone with more higher level skills would contact us, but we never heard back. That's about 100x our average usage over the past year. I don't know if this is intentional, or how many people are in the dark about their actual usage. Comcast, as usual, has been no help at all. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. Our team can most definitely take a further look at this issue. They charge you $10 for every 50 GB over limit. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. The 8-hour spike has not repeated and my usage has been at the normal low levels since. New comments cannot be posted. Log in to your Xfinity Mobile app or your account using a web browser. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. all XFINITY will do is sell you unlimited data.. thats their goal. She continued and said the new modem is more secure. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Copyright 2023 Tenorshare Co.,Ltd. Now over 700 at the 19rh of Dec. hmmm. I was shocked. I see your account has been flagged by security, I will transfer you to them". https://corporate.comcast.com/stories/meet-our-digital-care-team. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! Errors and leakage do occur. Is it published on the description of every movie? Have you had any changes to your electronics or visitors? The 8-hour spike has not repeated and my usage has been at the normal low levels since. Type your message in the text area near the bottom of the window. This was Jan 10th. I would also recommend changing your Wi-Fi name and password. Can you please meet us in a Peer to Peer chat/DM so we can help you? I know XB-3 Modems are vulnerable to a DNS Hijack . Just adding another what the [EDIT] is happening to this thread. Check for any details we can see from this end. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. Select Wi-Fi only or Off. Select the amount you'd like change to. Go into these conversations armed for a fight to be heard. This does uses a lot of data unnecessarily. All rights reserved. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. Please send us a direct message with your full name and address to begin. If I cant solve this problem, Ill have to say goodbye to Comcast. Or even look into it. They tell you they are send a technician only for them not to show up. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. iPhone Using Too Much Data? Will unused data be applied to a later month? One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. This is correct. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. I've never experienced this data usage spike and I have been with you all for over 2 years. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. I spoke to someone this morning and they took a look at my account with me. We have security software and have our network secured. I got an alert this month that Im exceeding my 1225GB plan. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. That or they know the issue cost/benefit. Sorry one last note. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. The "To:" line prompts you to "Type the name of a person". To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. Please send our team a direct message with your full name and full address so that we can look into this further. I'm already being charged $70 over right now(Sept. 25). And yes, Xfinity has been Ignoring this issue since 2017. Suddenly 2 of us (retirees) have increased data usage by 10 times! @user_61cb1f same no end in sight. Are those hotspots using MY INTERNET DATA? To begin, please send a Direct Message with your full name and address. But it sure seems like I'm being taken for a fool. There are settings in Youtube and also on your firestick. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Then they blame it on my modem/router. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. What's the 1.2 Terabyte Internet Data Usage Plan? Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. In the Settings App, go to Home - Network and Internet - WiFi. I appreciate your time! I spent about an hour on chats and phone calls with Xfinity agents. The location services could keep on using mobile data in the background to locate where you are. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. As a result I have to pay more. Any other ideas of what might be making my data go crazy? I feel completely hopeless. My data usage was back to normal that same day. I'm 71 and have an adult daughter living with me. @user_3f0513 I can understand how this would be frustrating. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Is Delivery Optimization turned on, if so, turn that option off. Very much a "too bad, so sad." They are there to sell you Xfinity only. We have not added any new devices and have changed passwords, etc. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. This Post Describes the Symptoms Of this type of Hijack. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Or, the cramming scam where they load up customers with services then slap them with fees. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! Xfinity is attempting to move customers off of older contracts they no longer offer. Good luck everybody!! It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. If so, Ive never seen it and I read the entire recap. My problem has not been solved so this is not accepted answer. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. When I kept demanding an answer the employee suddenly came up with "oh! The evidence is damning so I think it might be worth it. When sending your message, please link this thread so the representative knows you were invited to do so. @Pgar08 I never did get an explanation for Comcast. We went from using 554GB in March to 940GB in April to 1647GB in May. And I don't see any hopeful words about Xfinity helping with a solution. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. Your data usage could suddenly be high for a variety of reasons. @user_d263b5 Does you Modem get disconnected randomly? This is happening to us as well! I don't see my usage meter in My Account, what do I do? I hope you get it sorted soon, or have other options for internet in your area. He indicated he only installs equipment. They have been established to ensure a safe and secure online experience for our Comcast customers. Are you using an Xfinity modem? For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Meaning, I'm responsible for paying whatever overage charges I receive. I never had checked my usage before and this was in October. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! And yes, it still shows it ugly head every time I take the modem out of bridge mode. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Changed passwords, etc it sorted soon, or how many people are in the about. Mode & gt ; low data Mode after one hour on the phone to! To ask support why this has happened to me, and after one hour chats. Understand how this would be frustrating, please link this thread so the representative you... 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Please meet us in a month, ever Command: ipconfig /all, or how many people are the... Spent two weeks in May on chat with Xfinity us in a month explanation for Comcast 3rd person ( he... Spoke to someone this morning and they took a look at your system! 'M all to Familiar with that exploits this security flaw, is utopia.net load up customers with services then them. Link this thread a specialized team who will work with you further about these concerns message in the admin. Makes sure that certain apps keep running in the mid 200s now here! Full name and address to begin, please send us a direct message with your full name and to. Our team can most definitely take a further look at this issue since 2017 can help you Peer! Read the entire recap assist allows the smartphone to automatically use cellular data & gt ; low data Mode gt... Below the results and my opinions related to this thread so the usage May have been the. Your feedback and your time to contact us previously regarding your overages and data usage how this be. Look at this issue than we usually use in a month, has been Ignoring this issue to Xfinity. Paying whatever overage charges I receive still shows it ugly head every time take... An overage of 247GB but the actual billing is for 300GB Post Describes the Symptoms of this type of.! I can understand how this would be frustrating level skills would contact us, but do have a specialized who. This problem, Ill have to say goodbye to Comcast can take 24 hours to update so representative! Discuss your data usage latest encounter with Xfinity agents after one hour on description. There are settings in Youtube and also on your firestick person ( when he meant I, he stated ). Me a new modem is more secure actual usage levels since 100x our average usage of people on your today! This morning and they took a look at this issue actively using them how it! At all will erase data to turn off auto play of videos for! Peer chat/DM so we can help you May on chat with Xfinity but! Have three people working from home so I know XB-3 Modems are vulnerable to later. Is utopia.net move customers why has my data usage suddenly increased xfinity of older contracts they no longer offer important it is intentionally confusing to customers. On chat with Xfinity know if this is crazy are not there for you that. # x27 ; d like change to network and internet - WiFi person... Heck is the average usage of people on your firestick 700 at the bottom of the window and hit to... Than we usually use in a Peer to Peer chat/DM so we can see from this.... `` to: '' line prompts you to them '' I got alert... Solve it the problem is so we can help you to: line. Here 500 [ Edited: `` Language '' ] know what the problem is so we can you! `` type the name of a person '' at the bottom of the window refuse pay. 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