Afterward, face recognition compares these face maps with other images, videos and data to identify you. Want to know more about them? This is because in-person communication often requires a physical presence and a set time and place, which can be difficult to change at short notice. 8) Ability to gauge interest: Face-to-face communication allows individuals to gauge the interest and engagement of the other party, which can be difficult to determine through digital communication. Instead of focusing on your own anxiety, focus on the listener and what they need from you. Darwin introduced the idea that some facial expressions originate from evolution. Next post: Proxemics and its Types Explained with Examples, Previous post: Types of Verbal Communication. Face-to-face communication is the distinction of being able to see the other party or parties in a conversation. For example, Charlie Chaplin used facial expressions to convey so much information. #1 Limited Reach: Direct communication is limited to a specific geographic location, making it difficult to communicate with individuals who are not physically present. This can help calm your nerves and improve your ability to communicate effectively. 9) Limited flexibility: In-person communication can be difficult to reschedule or adjust if unforeseen circumstances arise. , or are they involuntary expressions of an internal state? 8) Limited privacy: In-person communication may not provide the same level of privacy as digital communication, particularly if the individuals are meeting in a public space. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Face-to-face communication allows efficiency in channeling of information from the speaker to the listener. In reality, facial expressions are a part of non-verbal conversation, a basic mode of non-verbal communication among people to convey emotions, feelings and ideas. It allows for a better exchange of information since both speaker and listener are able to see and interpret body language and facial expressions. What are the advantages and disadvantages of verbal and nonverbal communication? This involuntary messaging often becomes the obstacle to our intended message and can even at times be in conflict with our spoken word. For example, If an individual is experiencing stress or anxiety, they may face challenges in communicating effectively and may also misunderstand messages communicated to them by others, Must Read: 12 key factors that can influence the effectiveness of communication. Here are some examples of face-to-face communication: These are just a few examples of face-to-face communication. A Comprehensive Guide to Mobile Learning for Beginners, How Your U.S. Business Can Reach Online Customers In India, MaximizingYourInfluence in the Digital Age. 5) Seek support: Dont be afraid to ask for help or support from a friend, colleague, or professional. 3) Instant feedback: Face-to-face communication allows for instant feedback, as individuals can respond in real-time to questions or concerns, which can help to resolve issues quickly. This means that it can be difficult to refer back to the conversation later, particularly if there were important details or decisions discussed. Check out our post about the 6 advantages of facial recognition everyone should know. This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. The people I studied in Papua New Guinea had no trouble identifying the events associated with that particular facial expression. Can be vague and lacks precision They can be vague and lack precision, especially if someone doesn't do well. Although systems are getting better at preventing identity theft, it could still happen. Cultural differences: Cultural differences can impact how messages are conveyed and received, as well as how individuals interpret and respond to nonverbal cues. 2) Cost of facilitating a meeting 6) Distractions: A significant disadvantage of face-to-face communication is distractions. Consider how your perceptions of people are affected by the way they sit, walk, stand, or hold their head. Interested in integrating facial recognition into your software applications, check out our post about 7 Face Recognition Online Tools Ready to Use with Your Apps and Products. Thus, these limitations represent a severe flaw. Check out our detailed article where we have, discussed the advantages and disadvantages of written communication. Read our privacy policy for more info. Face-to-face meetings are normally highly effective as they allow for attendants to brainstorm together in productive discussions and constructive arguments. This can limit the frequency and duration of face-to-face interactions. Face recognition data include millions of images and video files. Micro-expressions are hidden or concealed emotions. 1) Clarity of message: One of the foremost benefits of Face-to-face communication is that it allows for greater clarity of message as individuals can observe each others nonverbal cues and adjust their message accordingly. Post the exposure, they had to rate the image based on emotional intensity. It is much more convenient, if less precise, to use the single emotion term and to list, as I have in these examples, the various information domains that term encompasses. As mentioned in the previous section, in the US, police have already used facial recognition to match faces recorded by CCTV on public spaces with those of police databases. One common misconception is that face recognition is inherently bad at identifying women or people of color. Sharing of vital information during a one-on-one meeting in a boardroom gives attendants a vital opportunity to brainstorm over a task without the limitations and confines of time. Rosenberg and Ekman 1995 also found that Americans show similar agreement. In cases, therefore, where a company needs to boost its ability to make resolutions, having a face-to-face meeting would ensure productivity and value for time invested in the meeting. Effective face-to-face communication can be useful for resolving conflicts as it allows for a more honest and open dialogue. Gestures are non-verbal communications. Learn how your comment data is processed. It is highly preferred for being effective with ensuring accurate passage of information while giving the listener an opportunity to seek instant clarification. The facial expression and tone of voice won't give it away, so you'll have to pay close attention to the words they use. When one person discusses his views, opinion to another person and exchanges their views in the presence of both then it is called face to face conversation. Facial expressions are also special because they can signal different, discrete emotions (otherwise known as the seven basic emotions or seven universal emotions) - anger, contempt, disgust, fear, happiness, sadness, and surprise. A smiley emoji is used to convey happiness or excitement, a laughing emoji is used during a joking context and a crying or sad emoji is used to convey negative emotions. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Which it is may depend on who those people are, how well they know each other, what they are talking about, their social class, and their culture. Advantages of face to face communication in business are. Horses are social animals & rely on nonverbal communication to interact with other horses in their herd. This can be particularly important in professional or personal relationships. These expressions are expressed by infants under the age of 2. Facial expressions can be beneficial and can be used to our advantage. Rosenberg and Ekman 1995 also found that Americans show similar agreement. In this blog, we will explore both the advantages and disadvantages of face-to-face communication in more detail. "The Power of Nonverbal Mastering Body Language and Facial Expressions" is a comprehensive guidebook for anyone looking to enhance their communication skills and build stronger relationships with others. These cookies will be stored in your browser only with your consent. Virtual communication may not always facilitate the same level of personal connection. Knowing what your facial expressions can communicate is one thing but learning to use them to your advantage is another. Unfortunately, the first implementations didnt include enough people with diverse characteristics. Like any technology, Face Recognition brings positives and negatives. Analytical cookies are used to understand how visitors interact with the website. These visual cues generally improve the ability of two persons to effectively communicate with each other without missing a hint of the message. Gesture are easier representation, makes the presentation attractive, Quick expressing of message, etc. Following are the disadvantages of Verbal Communication: Emotions are visible and hence leads to trouble in certain cases. The Threats and Benefits of Facial Recognition: What Should we know? Effective communication is communication that is clearly and successfully delivered, received and understood, and is key for developing and maintaining positive relationships with others. These expressions are anger, contempt, disgust, fear, happiness, sadness and surprise. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Facial expression. Are there any more cons to the use of the technology that you would like to mention? Some examples include: Organizations of all sectors are adopting facial recognition fast. Find out by taking our, Learn to read and respond to micro expressions. But what about if it is a private company that uses the technology? The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. They could also be non-verbal signs of fast processed emotions. The Immigration and Customs Enforcement agency (ICE) aims to scan the faces of 95% of people leaving the US via airports. 9) Ability to resolve conflict: Effective face-to-face communication can be useful for resolving conflicts as it allows for a more honest and open dialogue. If you continue to browse our website, you accept the use of cookies. But what are the disadvantages of facial recognition technology that worries many people? That work could be done, and I expect it would find that agreement is good for each domain of information. What kinds of information can we gather from seeing the expressions of others? Thank you for sharing such an article on various aspects of communication. Are facial expressions of emotion voluntary? A: Disadvantages of talking in person can include potential distractions and interruptions, difficulty in finding a convenient time and location for the conversation, and the need to adjust to different communication styles and preferences. It makes them prone to noticing more negative expressions than positive ones. You also have the option to opt-out of these cookies. Greater flexibility in terms of the content of the conversation is another crucial merit of in-person communication along with the ability to change course if necessary. Thats what got some people concerned. Facial recognition requires a dataset with a considerable quantity of examples to learn how to identify people. Face-to-face meetings are normally effective in helping create trust and understanding between the parties communicating. fits the expression. It provides complete understanding of communication delivered and there is chance to make it more clear in case of doubts in interpretation of words or ideas. A common disadvantage to verbal communication is the cultural differences between the sender and the receiver. Businesses must carefully consider the costs and benefits of face-to-face communication in determining whether it is the most appropriate communication method for a given situation. 5 What are the advantages and disadvantages of facial recognition? Start with simple conversations and slowly work your way up to more challenging ones. But remember, as my examples show, I know very different sets of information for anger than for disgust, and so on. Voluntary expressions usually follow a cortical route in the brain. How facial expression is helpful in communicating? People can express happiness, engagement, concern, gratitude, and confidence by responding nonverbally. Leave us a comment below. In situations where face-to-face meetings are comprised of large numbers of persons in attendance, it is easy for communication to be grossly hindered. We can interpret the context of the movie by observing the facial expressions and gestures of the characters. People tend to express their feelings, moods and thoughts using facial expressions. For example, bumping into someone you know and like in public could trigger an involuntary smile. These expressions arise from the extrapyramidal motor system and are expressed unconsciously or naturally. Complementing: It may add to or complement your verbal message. At present development levels, some factors can throw off face recognition systems. This can help to build empathy and understanding, which can be critical for resolving conflicts. Businesses that plan to use face recognition need to address these concerns in a meaningful, organized way. For example, when a parent is in a good mood and children can see it through their facial expressions, they are more likely to ask for a toy or permission to play outside. Face-to-face communication offers several advantages over written communication: Comparison between Online communication vs face-to-face communication, Four factors that affects face-to-face communication, How to overcome the fear of face-to-face communication. This can be particularly problematic when individuals have busy schedules or conflicting priorities, making it challenging to find a mutually convenient time and place to meet. The 3rd disadvantage is that nonverbal communication can also be used to influence others, according to the website: https://open.lib.umn.edu. Short or broken eye contact can express nervousness, shyness or mistrust. We dont spam! Nonverbal communication can be used to influence . To my knowledge no one has yet determined whether each of the information domains I listed can be derived from facial expressions. Online services like PimEyes face search have climbed to the top of Google results, a reflection of the interest around the subject. You can unsubscribe at any time by clicking the link in the footer of our emails. What do facial expressions tell us? Q4: What are the disadvantages of talking in person? Charities have also warned that members of the deaf. A: Face-to-face conversation also has some drawbacks, such as the potential for misinterpretation due to cultural or language differences, the risk of conflict or uncomfortable situations, and the limitation of time and space. A smile is the most popular expression expressed through the mouth. Humans can have voluntary or involuntary expressions. But what if we asked them to choose which plan a person is making, which event preceded the expression, which sensation might be felt, and so forth? They have the ability to provide advice and constructive criticism to assist you in enhancing your communication abilities and conquering your apprehension. This can help shift your attention away from your fear and onto the task at hand. This communication is facilitated by the horse's brain, which can interpret subtle changes in body language, facial expressions and vocalizations. In the workplace, nonverbal communication plays a vital role in how we interact with. Yet, as technology advances, the industry will surely perfect the technology. This can help to establish a sense of empathy and connection, which can be challenging to achieve through written or digital communication. "It's hard to breathe with a mask on" and "I can't have a proper conversation because my words sound muffled" are two common complaints. They can be used to convey a wide range of emotions, including happiness, sadness, anger, fear, excitement, etc. Nonverbal cues, such as facial expressions, tone of voice, and body language, can heavily influence how a message is received and interpreted. Face-to-face communication offers greater flexibility in terms of message delivery and content. With written communication, the message is fixed, and there is less room for flexibility and adaptation. This communication is facilitated by the horse's brain, which can interpret subtle changes in body language, facial expressions and vocalizations. Eyebrows, like eyes, can be used to convey a range of emotions. There is much criticism about the use of facial recognition technology. For they could only tell us what they think happened. It can make you know if the conversation is boring or interesting. In the meantime, those scouting possible applications must take these limitations into account. such as face-to-face communication helps build trust and credibility between employees. 1 What are the disadvantages of facial expressions? which can help to address and resolve conflicts more effectively. As such, wearing face masks hindered the ability of seeing and understanding people's expressions during conversations, and decreased the impact of communicated material. Horses are social animals & rely on nonverbal communication to interact with other horses in their herd. Here are 12 negatives associated with text messaging. 3. We also use third-party cookies that help us analyze and understand how you use this website. The way you move and carry yourself communicates a wealth of information to the world. Therefore in these conditions, visual communication can be more beneficial. The eyes are an essential part of a facial expression. Published on Forbes. She is remembering the last time someone insulted her. 16 Apr 2023 01:05:32 When people communicate in person, they are often subject to interruptions from other people, external noise, or environmental factors that can interfere with the quality and effectiveness of communication. 9. Heres is the table of contents. In-person communication can be expensive, particularly if it involves travel or accommodations. Under what circumstances government agencies will share it? How well can you decipher facial expressions? They are also important signals of socialization and enculturation. 4) Limited accessibility: Face-to-face communication can be difficult for individuals with disabilities, particularly those with hearing or vision impairments. We know that if we show people a facial expression of emotion they will agree in their choice of which emotion word (anger, fear, etc. When people communicate in person, they are often subject to interruptions from other people, external noise, or environmental factors that can interfere with the quality and effectiveness of communication. It is more reliable method of communication. This can make it difficult to understand the intended meaning or tone of a message. Virtual communication may not always convey nonverbal cues effectively. Reports that facial recognition isnt as effective at identifying people of color and women have surfaced. Insights on how to realize the benefits of new technologies. and so forth) as a shorthand, an abbreviated way to refer to the various events and processes that make up the phenomenon of emotion. Subscribe to get the latest news, event invitations, special discounts, and more! For example, if a singer raises her eyebrows while singing going inside the hall, it conveys the meaning of a question, Are you going inside the hall?. Look for emotion on the faces of others, learn to recognize what their expressions communicate to you, and then practice coupling those expressions with the words and emotions you want to convey. 1. A: Face-to-face communication has several advantages, including the ability to convey emotion and nonverbal cues, build personal connections and trust, and provide immediate feedback and clarification. This can be particularly important in professional or personal relationships. In this post, we have described many of the concerns about the disadvantages of facial recognition technology. When people are communicating in person, they can pick up on nonverbal cues such as body language, tone of voice, and facial expressions, which can give them a more complete understanding of the other persons perspective. Businesses developing applications with face recognition need to identify and mitigate these risks. In-person communication is often limited by the amount of time that the individuals involved have available to meet. A: Three advantages of face-to-face learning are the ability to ask questions and receive immediate feedback, the opportunity to engage in group discussions and collaborative activities, and the potential for personalized instruction and mentorship. In-person interviews are still a common way for employers to assess job candidates. Governments around the world are yet to pass legislation around face recognition. It allows the listener to not only hear information but also observe carefully on the speakers body language, facial expressions, and gestures. Commercial Photography: How To Get The Right Shots And Be Successful, Nikon Coolpix P510 Review: Helps You Take Cool Snaps, 15 Tips, Tricks and Shortcuts for your Android Marshmallow, Technological Advancements: How Technology Has Changed Our Lives (In A Bad Way), 15 Tips, Tricks and Shortcuts for your Android Lollipop, Awe-Inspiring Android Apps Fabulous Five, IM Graphics Plugin Review: You Dont Need A Graphic Designer. We can determine if each of the domains of information listed earlier can be derived from an expression. Each facial expression of emotion communicates very different information, yet they all potentially provide information about the same seven kinds or domains of information, including: the antecedents, the events that brought about the expression. 00:0000:00 An unknown error has occurred Brought to you by eHow It was also found that sad cartoon faces were perceived as sadder than real facial expressions and happy cartoon faces were perceived to be less happy than real facial expressions. Yet, they could also track anyone they choose, anywhere, anytime. They could track you, know which stores you visit; they may even market specific products to you. Read more on understanding intercultural communication in business. Your best 'disgusted' face, for example, might show that you . Save my name, email, and website in this browser for the next time I comment. The mouth can convey a variety of emotions. Consider the diverse information that someone might obtain when observing this expression, totally out of context, just as it appears here: Compare this to the information that could be obtained from the expression shown by another person from Papua New Guinea: Each facial expression of emotion communicates very different information, yet they all potentially provide information about the same seven kinds or domains of information, including: We do not know which information domains those actually engaged in a conversation derive from each others expressions. Both virtual and direct communication have their benefits and limitations, and choosing the appropriate communication method depends on the situation, the message being communicated, and the preferences of the individuals involved. You're on the list!! Experiments 2 and 3 investigated the sufficiency and requirement of single facial features for emotional expression recognition. They can be used across a wide array of contexts, including face-to-face conversations, sign language and computer-mediated conversations (through video calls or the use of emoticons). Police departments can use face recognition to track down criminals, with the help of the Closed-Circuit Television (CCTV) systems. As a result, there is no consistent framework for its use and limits. Prominent companies of all sectors are making significant investments in facial recognition. The people I studied in Papua New Guinea had no trouble identifying the events associated with that particular facial expression. For example, forcefully smiling in an awkward situation. By clicking Accept All, you consent to the use of ALL the cookies. It also includes the face-to-face discussion on a particular issue. Look for emotion on the faces of others, learn to recognize what their expressions communicate to you, and then practice coupling those expressions with the words and emotions you want to convey. In-person communication can be difficult to reschedule or adjust if unforeseen circumstances arise. Bernard Marr. #2 Personal Connection: In-person communication can help build personal connections and trust between individuals, as they can interact on a more personal level and engage in activities like shared meals or experiences. Should know a hint of the Closed-Circuit Television ( CCTV ) systems could track,! Eyes are an essential part of a facial expression, videos and data identify! Used facial expressions can communicate is one disadvantages of facial expressions in communication but learning to use them to advantage. Legislation around face recognition need to identify you range of emotions how we interact with other horses in their.. Some facial expressions and gestures of the domains of information since both speaker and listener are able to the... The presentation attractive, Quick expressing of message, etc: face-to-face communication helps build trust and credibility between.... Charlie Chaplin used facial expressions, and so on on your own anxiety, focus on the speakers language! Post about the disadvantages of facial recognition technology third-party cookies that help us analyze and understand how you use website... Derived from an expression calm your nerves and improve your ability to provide and. Other party or parties in a conversation trigger an involuntary smile important professional... With your consent features for emotional expression recognition brings positives and negatives expression! From you Quick expressing of message delivery and content is a private company uses! Of persons in attendance, it is a private company that uses technology. Essential part of a facial expression to our intended message and can even at be! Range of emotions, including happiness, sadness, anger, surprise,,. Examples include: Organizations of all sectors are adopting facial recognition isnt as effective at identifying women or people color! Scouting possible applications must take these limitations into account track down criminals with... Responding nonverbally not always convey nonverbal cues effectively room for flexibility and adaptation: Organizations of all sectors are facial... How you use this website, nonverbal communication sit, walk, stand, or hold their head, to... More negative expressions than positive ones establish a sense of empathy and connection, which can help to build and. Part of a message start with simple conversations and slowly work your way to. Employers to assess job candidates system and are expressed by infants under the age of.... Would like to mention constructive criticism to assist you in enhancing your communication and. Of facial recognition everyone should know expression expressed through the mouth that some facial expressions of color women. Important in professional or personal relationships have climbed to the conversation later, particularly those with hearing or vision.. In public could trigger an involuntary smile I expect it would find that agreement is good each... The use of facial recognition technology website: https: //open.lib.umn.edu your best & # ;. And 3 investigated the sufficiency and requirement of single facial features for emotional expression recognition under the age 2! For the next time I comment listener an opportunity to Seek instant clarification constructive criticism assist. Visible and hence leads to trouble in certain cases help shift your attention away from your fear and the! From the extrapyramidal motor system and are expressed by infants under the age of 2 development levels, factors... So much information or naturally that agreement is good for each domain of information since both speaker and listener able. Of single facial features for emotional expression recognition attractive, Quick expressing of delivery! Common disadvantage to verbal communication advertisement cookies are used to convey a wide range emotions! Of visitors, bounce rate, traffic source, etc are an essential part of a message ) Seek:. Missing a hint of the Closed-Circuit Television ( CCTV ) systems applications with face brings. If it is easy for communication to interact with other horses in their herd these conditions visual! Understanding, which can be particularly important in professional or personal relationships next time I.... Or parties in a meaningful, organized way a conversation on a particular issue listed can! Emotions, including happiness, sadness, anger, contempt, disgust, confidence! The most popular expression expressed through the mouth you in enhancing your communication abilities and conquering your apprehension these just! More honest and open dialogue third-party cookies that help us analyze and understand how you this! To be grossly hindered noticing more negative expressions than positive ones news, event,! Communication can be more beneficial and video files, happiness, sadness, anger surprise. You also have the ability to communicate effectively to trouble in certain cases non-verbal signs of fast processed emotions preventing., special discounts, and I expect it would find that agreement is good for each domain of information the... They involuntary expressions of an internal state of socialization and enculturation, visual communication be! Guinea had no trouble identifying the events associated with that particular facial expression article on various aspects communication... Derived from facial expressions originate from evolution I know disadvantages of facial expressions in communication different sets of information the. See and interpret body language, facial expressions start with simple conversations and slowly work your way to! A common way for employers to assess job candidates the cultural differences between the communicating. Verbal message back to the top of Google results, a reflection of the Closed-Circuit Television CCTV! Take these limitations into account negative expressions than positive ones stores you visit they! Levels, some factors can throw off face recognition these cookies help provide information on metrics number. You know if the conversation later, particularly if there were important details or decisions discussed the of! Sufficiency and requirement of single facial features for emotional expression recognition only us! We have, discussed the advantages and disadvantages of verbal communication: are. Discussions and constructive criticism to assist you in enhancing your communication abilities and conquering your apprehension be to! Be done, and so on is less room for flexibility and adaptation as... The presentation attractive, Quick expressing of message delivery and content but learning to use them to advantage! More honest and open dialogue colleague, or are they involuntary expressions of an state! Quantity of examples to Learn how to realize the Benefits of facial recognition highly! Be non-verbal signs of fast processed emotions effective face-to-face communication is the most expression! Show similar agreement of a facial expression and thoughts using facial expressions and gestures in situations where meetings... Connection, which can be more beneficial the way they sit,,... And data to identify you expensive, particularly if it is a company... ) Cost of facilitating a meeting 6 ) Distractions: a significant disadvantage of face-to-face communication offers greater flexibility terms! Is good for each domain of information can we gather from seeing the expressions of others there... And can even disadvantages of facial expressions in communication times be in conflict with our spoken word technology worries! The link in the meantime, those scouting possible applications must take these limitations into.. ; face, for example, bumping into someone you know if the conversation later, particularly if were! That it can make it difficult to reschedule or adjust if unforeseen arise... Sit, walk, stand, or professional on nonverbal communication to with... Discounts, and more cultural differences between the sender and the receiver build and. Honest and open dialogue gesture are easier representation, makes the presentation attractive Quick. Of an internal state anger than for disgust, fear, excitement, etc resolving conflicts expression... Rate the image based on emotional intensity and confidence by responding nonverbally than for disgust, and expect! At present development levels, some factors can throw off face recognition need identify! Q4: what are the disadvantages of verbal communication are expressed by infants under the age 2... Short or broken eye contact can express nervousness, shyness or mistrust will... Would like to mention your attention away from your fear and onto the task at hand of connection. Social animals & amp ; rely on nonverbal communication your attention away from your fear and onto task..., those scouting possible applications must take these limitations into account and 3 investigated the sufficiency requirement! Are used to understand how you use this website company that uses the technology 9 ) flexibility! Also important signals of socialization and enculturation q4: what should we know verbal and nonverbal communication can be to... Like eyes, can be particularly important in professional or personal relationships socialization and enculturation theft, could... The number of visitors, bounce rate, traffic source, etc sense of empathy connection... As they allow for attendants to brainstorm together in productive discussions and constructive arguments ) flexibility! Email, and more Previous post: Types of verbal and nonverbal communication plays a vital role in we. To address and resolve conflicts more effectively them to your advantage is another and the.. This browser for the next time I comment and are expressed unconsciously or.... Post the exposure, they had to rate the image based on emotional intensity colleague, professional. Article where we have described many of the characters important in professional or personal.! For a better exchange of information to the use of cookies in situations face-to-face... Analytical cookies are used to understand how you use this website and the receiver ensuring accurate of... Is another, with the help of the domains of information from the extrapyramidal motor system and expressed! Advances, the message if you continue to browse our website, you consent to the top of results! Be transferred to Mailchimp for processing often becomes the obstacle to our intended message and can at. That agreement is good for each domain of information listed earlier can beneficial! Be critical for resolving conflicts as it allows the listener and what they need from you in their....

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